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Knowledgebase Article 80
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QUESTION:

Is there way I can simply download an attachment off a case without having to open it?

ANSWER:

No there isn't. However, if you are using PR-Tracker Web Client the file is downloaded and opened when you double-click on the link. Just close the opened file. A copy of the file will have been saved somewhere in the PRTRACKERDB directory tree.
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