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Knowledgebase Article 790
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QUESTION:
I'm trying to use problemreport.asp to create problems in the database. I get the following error:

'An error occured while saving the problem report to the database.
Error 5: Invalid procedure call or argument clsPRtrackerDbFiles:SaveProblemReport PRFILE:ReadAnyPrFile PRFILE:ReadPrFileXML ProblemReport:ImportXml prfile:ParseXMLLine prtrack 5.10.0048 '

The knowledge base refers to a similar error message but the resolutions listed don't seem to apply for me

ANSWER:

Please check the format of all the fields written in XML code in function BuildPRData.
Make sure that the format for each field should be like this <fieldName> ..... </fieldName>.
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