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Knowledgebase Article 76
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QUESTION:

When typing a URL for prtracker.asp in the browser I get the word "Connected". But when I try to use web client I get Error 13 (see below). Did I miss anything in the configuration?

Error 13: Type mismatch
strDateTime= <font face="Arial" size=2>
<p>Server object</font> <font face="Arial" size=2>error 'ASP 0177 :
800401f3'</font>
<p>
<font face="Arial" size=2>Server.CreateObject Failed</font>
<p>
<font face="Arial" size=2>/scripts/prtracker.asp</font><font
face="Arial" size=2>, line 26</font>
<p>
<font face="Arial" size=2>Invalid class string

</font>

PR-Tracker Web Client 4.30.0134
Prtrackerwc:Main InetComm:UpdateDbFile Inetcomm:GetFileDateTime
Util:ConvertUniversalDate prwebcli

ANSWER:

This error usually occurs if PRWEBSVR.DLL is not on the internet server, PRWEBSVR.DLL is not registered, or one of the components used by PRWEBSVR.DLL is not installed or registered.

The setup program for PR-Tracker Web Server performs all of the above actions. Run the setup program again and make a note of any error messages that occur. If setup completes without error try PR-Tracker Web Client again and see if it works.
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