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Knowledgebase Article 669
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QUESTION:
After successfully connecting to PR-Tracker Web Client, I receive the following error during updating problem set
Error 35761: Request timed out

PR-Tracker Web Client 4.50.0196

Prtrackerwc:Main Prtr:OpenProject InetComm:UpdateMdbFile InetComm:UpdateProblemSet InetComm:IZipProblemReports Inetcomm:OpenURL Inet

Running test 6 from test.asp takes quite some time to get the result 'success'

ANSWER:
Running anti-virus software in auto-protect mode appears to be the cause of this problem. Therefore, turning off the auto-protect mode of your anti-virus software from your server will solve the problem.
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