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Knowledgebase Article 579
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QUESTION:
When I save a problem report, I receive the following error:

Could not save problem report
Error 5: Invalid procedure call or argument
clsPRTrackerDBFiles:SaveProblemReport PRFile:ReadAnyPRFile PRFile:ReadPrFile prfile:ParseXMLLine prwebsvr

Or while PR-Tracker Web Client is downloading problem reports from the server, I receive the following error:
Error 9030: Downloaded file size doesn't match file size on server. Retry Count = 1

PR-Tracker Web Client 5.00.0032
Prtrackerwc:Main Prtr:OpenProject InetComm:UpdateMdbFile InetComm:UpdateProblemSet InetComm:DownloadDbFile prwebcli

ANSWER:
This error occurs when two people are using the same user name on the web client simultaneously.
This error 9030 also occurs when any of the xml files on the server doesn't have any permission. From the server, check Properties Security tab for all xml files.
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