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Knowledgebase Article 481
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STEPS TO REPRODUCE:
Select Reports menu then Status Summary report

RESULTS:
Instead of the report, the following dialog Seagate Crystal Reports:Database Error appears:

Error Opening File
File could not be opened: "Problem Reports", at file location: "Problem Reports"

After clicking OK button, another dialog Crystal Report Viewer appears
Open database session failed.

CAUSES:
This error happens when Seagate Reports access security registry settings is not set to use the default Access MDW file.

WORK AROUND:
Change the Seagate Reports access security registry settings to point to the default Access MDW file.
Utility to set registry keys for a MDW or MDA file
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