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Knowledgebase Article 471
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PROBLEM:

Server object error 'ASP 0177 : 800401f3'
Server.CreateObject Failed
/prtracker/ProblemReport.asp, line 299
Invalid class string


SOLUTION:

The line of code where the error occurs is this:

set fs = Server.CreateObject("Scripting.FileSystemObject")

The Scripting.FileSystemObject is contained in SCRRUN.DLL. There are four possible causes:
1) The SCRRUN.DLL isn't installed on your system
2) SCRRUN.DLL isn't registered
3) The user account running ProblemReport.asp doesn't have permission to execute SCRRUN.DLL
4) One of the DLLs SCRRUN.DLL depends on has problem 1, 2 or 3.


CUSTOMER RESPONSE:

I registered SCRRUN.DLL using regsvr32.exe and now everything works.
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