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Knowledgebase Article 187
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QUESTION:

In your documentation it indicates that the Investigate step in the workflow is optional but I can't seem to make it that way...can you let me know how?

ANSWER:

The Investigation step is optional. However, that doesn't mean that you can remove the Investigator field from the problem report form. It means that you can Resolve a problem report without Investigating it. Thus you skip the Investigation step.
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