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Knowledgebase Article 178
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PROBLEM:

If a non-administrator attempts to install PR-Tracker Web Client, they will get the following error messages:

An error occurred while registering file ITIRCL.DLL
An error occurred while registering file ITSS.DLL

Most components register correctly if the user is a Power User, however, these DLLs require to user to be an Administrator to register. This requirement is imposed by Microsoft -- not Softwise Company.

SOLUTION:

Logon to the workstation as an administrator before installing PR-Tracker Web Client


KEYWORDS:

setup
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