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Knowledgebase Article 1703
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PROBLEM

I am getting the following error when I try to start PR-Tracker.

<?xml version="1.0"?>
<ExceptionInfo xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<Message>There is an error in XML document (0, 0).</Message>
<Product>PR-Tracker</Product>
<Version>6.0.738.0</Version>
<Configuration>
</Configuration>
<EventList>
Start Program
</EventList>
<SignatureCode>664664</SignatureCode>
<Trace>
There is an error in XML document (0, 0).

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)

at Prtracker6.Helper`1.LoadFromXmlFile(String pathname)

at Prtracker6.Program.ReadSettings()

at Prtracker6.Program.Main()



Root element is missing.

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlTextReaderImpl.Read()

at System.Xml.XmlTextReader.Read()

at System.Xml.XmlReader.MoveToContent()

at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderSettings.Read8_Settings()
</Trace>
</ExceptionInfo>

SOLUTION

This error is occurring because the PR-Tracker Settings.xml file has been corrupted. To recover from the error, delete or rename the file. The location of this file varies depending on the operating system. On Windows 7 and 2008 you can find the file in the folder C:\ProgramData\PR-Tracker.
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