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Knowledgebase Article 135
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QUESTION:

When I double-click on an attachment link in the problem description box the attachment doesn't open. What is wrong?

ANSWER:

If the attachment doesn't open when double-clicking on its link it means that there is no program associated for that file type on your computer. Almost all Windows computer associate .TXT files with Notepad, so you can verify that PR-Tracker is working correclty by double-clicking an attachment link of a .TXT file.

To create associate a program with a file, find the file (or any file with the same extention) with Windows Explorer and double-click on it. Windows will ask you what program to associate with that file type and then open the file with it. From then on PR-Tracker will open attachments of that type when double-clicking on the attachment link.

KEYWORDS:

screenshot, screen shot, image
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