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Knowledgebase Article 1234
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PROBLEM:

When running PR-Tracker setup.exe, an access violation immediately occurs before any dialogs appears.

This error probably occurs because SETUP.EXE doesn't handle some condition on your computer correctly. SETUP.EXE is the bootstrap portion of PR-Tracker setup and is supplied by Microsoft. And since it is supplied by Microsoft we can't fix the problem or identify the exact cause. We can work around it if the Visual Basic run-time module MSVBVM60.DLL is already installed on your computer (and it probably is).

WORKAROUND:

To work around the problem do these steps:

1) Copy SETUPPR.EX_ and SETUP.LST to the folder where Windows is installed (usually C:\WINDOWS or C:\WINNT).
2) Rename SETUPPR.EX_ to SETUPPR.EXE.
3) Run SETUPPR.EXE.
4) You will be prompted for the location of the folder containing the PR-Tracker setup files. Enter the folder name and follow the instructions given by the setup program.
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