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Knowledgebase Article 123
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QUESTION:

When saving a Microsoft Word document I get the following error message:

Error 70: Permission denied
PR-Tracker 4.30.0178
frmProbRpt:mnuSave_Click frmProbRpt:Save_PR
frmProbRpt:SaveAttachments prtracker

ANSWER:

This error probably happens because you have the Word document open while trying to save the problem report and attachment. Close the Word document and try again.

Some have reported closing the Word Document and still getting the permission denied error. In some cases Word doesn't release a file when closed. The sequence that causes this document release bug is unknown, but if you reboot the computer the file will be released.

KEYWORDS:

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