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Knowledgebase Article 1186
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PROBLEM

Email notifier is not working. It is configured to run as service. Below are the errors recorded in the prtrackeren.log file.

3/8/2004 5:48:41 AM **** Starting Email Notifier ****
3/8/2004 5:48:41 AM Version=5.10.0030
3/8/2004 5:48:41 AM CommandLine=
3/8/2004 5:48:41 AM Windows NT 5.0 Service Pack 4
3/8/2004 5:48:41 AM ServiceUserIdentity=.\JOHNDOE
3/8/2004 5:48:41 AM Starting service
3/8/2004 5:48:42 AM Service started.
3/8/2004 5:51:38 AM Error 9007: Can't open file \\DATA\PRTRACKERDB\prtracker.key
Error 52: Bad file name or number
Notifiy:Main Key:Get_System_Configuration_32 Prtrackeren

3/8/2004 5:51:38 AM Service stopped.


SOLUTION

The error happens because the Service User Identity is a local user. If the PR-Tracker database located on a different computer than the email notifier is running on, the Service User Identity must be a domain user so that the email notifier has access to the network.
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