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Knowledgebase Article 103
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QUESTION:

The main screen just displays codes for Status Abb and Priority. Can this be changed to display the description?

ANSWER:

You can make a view that displays the Status instead of the Status Abbreviation. There is no other option for priority.

Do menu View | New. The Make View dialog will appear. Remove "Status Abbreviation" from the "fields in problem list" and add "Status".
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